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  1. 1 vote
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    • Refund customers retail price for tickets if the site has an error and deletes their posting without any record of it being posted.

      My listing was deleted and showed no record of being listed besides the original email I received. I lost 2 weeks of listing time and now have to short sale my tickets. This was all due to stubhubs website. My other listings along with this one were fine so I had no reason to double check. They should refund at retail price since we trust them to list our tickets reliably.

      1 vote
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      • Ability to see and compare similar listings

        For 5 years I have always clicked "get more pricing infomation" and received a screen that allowed me to search seller prices by section throughout Wrigley Field. Last evening I started receiving a message that the screen did not exist-message says "https://sell.undefined.com"

        Has a change been made or is there a technical issue? When and how would I have been notified that this change was being implemented? I have found your 'pricing wheel" and associated pricing recommendations to be inadequate for securing appropriate prices for my tickets. How can I access individual prices for my section so I…

        1 vote
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        • In-game ticket buying

          I am in Chicago on an out-of-town trip. I planned on purchasing tickets to the Cubs/Cardinals game once the game started as people would lower their prices in hopes of getting rid of their tickets. As it turns out, tickets are unavailable once the game starts. This makes no sense whatsoever.

          1 vote
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          • The "value indicator" algorithm loaded!

            My season tickets are in the FRONT ROW in a brand new seating section at Wrigley Field (BPN Box 4--Bullpen Box 4). The "Value Bar" will not increase over one bar no matter how I price my tickets. I brought this to Stubhub's attention over two months ago, and you have acknowledged that the algorithm was never loaded into this new seating area, and that you would notify your technical team. In the meantime, I have had to eat 12 games, costing me over $2,500 as a result. Meanwhile, the tickets behind me (Club Box 4), are selling very well…

            1 vote
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            • Wrong Tickets Received!!!

              We purchased tickets to Hamilton in San Francisco for the 2:00 PM show...the tickets mailed were for the 8:00 PM show. We were traveling to San Francisco especially for the show and to go to a Giant's baseball game...Hamilton in the afternoon, baseball at night, so the 8:00 PM tickets do not work for us. We fly out the next morning, so we really didn't have an alternative to our schedule. Stub hub was "so sorry" that the seller did in fact mix up the tickets, but because there were not "comparable seats" left they were willing to offer a…

              1 vote
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              • More sophisticated analytics

                yourfeedbackmatters@stubhub.com
                I really think that you need to revisit some of your analytic evaluations for theater tickets.....Side seats in Row A are NOT desirable seats...Seats on the side aisle in orchestra Row H or J are much better. If you are not five years old, sitting that close is not a "good' seat.....Please try to be fairer and more sophisticated in your "value" of seats!

                1 vote
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                  1 comment  ·  Admin →
                • Why can't a prospective buyer make an offer?

                  It would seem so logical on this site to allow prospective buyers make an offer to buy tickets rather than just assuming a seller's price is the only price they would accept. As you get closer and closer to an event a seller's chance to make a sale starts to diminishes then they can be stuck with unsold tickets (rather make a sale even below cost/offering price than no sale at all close to an event). I'd rather hear a buyer's offer than have to be forced and cemented to a "posted" price. A seller's price should be an "Offering…

                  4 votes
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                    1 comment  ·  Admin →
                  • Two Parking Suggestions

                    Love your site. It's only gone from good to great over the years. I have two suggestions/questions:

                    1. I'm a Dodgers season ticket holder, and I sometimes sell tickets through you guys (like maybe 3-4 games a year, I'm totally small potatoes). When I do, I create the listing through the MLB site... and doing that automatically includes my pre-paid parking, which is great.

                    But... when you do a search for a game and pick a section, one of the ways you can sort those tickets is by "best value." And in your formula for best value, you completely ignore…

                    1 vote
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                    • The opportunity to repost tickets upon dispute

                      When a buyer claims a wrong ticket was posted, the seller is not notified until after the claim has been settled between the buyer and StubHub. If the buyer wants their money back, the seller gets a penalty of 40% the sell price. The seller has no opportunity to dispute, repost a ticket, or even view the posted ticket because the cancelled transaction will not show the posted ticket. The seller should be given a grace period to rectify a dispute.

                      2 votes
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                        1 comment  ·  Admin →
                      • When I am in an account reviewing games, allow a forward or return button on that page without having to back out and scroll back to the dat

                        If I am in Stubhub looking at the list of games, I click on a certain game that may be a date several weeks or months in advance. When I go back, I am required to scroll all the way back to those dates. Add a forward or reverse button to move to the next available game or return backwards to review games. This would be especially helpful when I am listings, or buying, several tickets at a time.

                        3 votes
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                        • Add "Help Me Price"" back to listings page.

                          This feature or a different tool to show the same metrics so current listings and recent sales needs to be added back into to the listings page, as it is a very valuable tool. I was told the it was removed due to user experience issues, but not having this feature degrades the user experience even more than having the tool and it not being great. The same feature is available in the ticket listing process, but not readily accessible once tickets are listed. This removal of the tool will only decrease StubHub's profits as sellers use alternate platforms to…

                          21 votes
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                          • 3 votes
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                            • Festival file correctness/positive feedback

                              My idea for Stubhub is: to always ensure that for festivals, if its wristbands, sure, you ship via USPS. But if its festivals, that MAYBE do wristbands (or MAYBE do PDF files or any file on any website), that if there's uncertainty on whether its wristbands or PDF files or any other type of file issued via email or a site, Stubhub checks to make sure that PDFs weren't a reality of how tickets were issued, because if they were, then they would therefore always ensure that they offer the Upload File button ALWAYS, for every event, when files are…

                              1 vote
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                              • wrong tickets received

                                I purchased tickets for Hamilton on Broadway on March 24th and was told that I would receive them by April 11th. This was fine as the tickets were for May 23rd. When I did not receive them I went on line to the website to find that it still stated that I would get them by April 11th.
                                This was on April 14th.

                                Through a chat online I was told that the tickets would not be available until later and, since I would not be home to receive them as I would be traveling, I could pick them up at…

                                1 vote
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                                • too look up order number so I can print the ticket

                                  Can you send me my tickets. Customer # is 94202921 confirmation # is 210099233

                                  3 votes
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                                  • How many vistors to my listing?

                                    I would love to see how many (signed-in, legitimate members/users) prospective buyers have at least seen my Listing so I can judge interest, which may allow me to at least judge / adjust my selling pricing.

                                    1 vote
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                                    • Sort/Filter "Row low to High" no longer works at Comerica Park Detroit. It pulls front row on the upper 3rd deck level? I dont want that

                                      When I go to Comerica park and buy tickets for my employees and Clients, we like to buy front row, lower level on the field. Basically the closest you can get. For some reason, when I sort "Row low to High" it is pulling front row tickets way up in the 3rd level nose bleed seats. That not what the filter should be doing. The lowest row is Row 1 in the 100's sections. This is making everything really difficult. Now we have to click on each section separately to see what Row 1's are available. This is a waste…

                                      1 vote
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                                      • Filter/Sort not working correctly at Comerica Park - Detroit Tigers games!

                                        When I go to Comerica park and buy tickets for my employees and Clients, we like to buy front row, lower level on the field. Basically the closest you can get. For some reason, when I sort "Row low to High" it is pulling front row tickets way up in the 3rd level nose bleed seats. That not what the filter should be doing. The lowest row is Row 1 in the 100's sections. This is making everything really difficult. Now we have to click on each section separately to see what Row 1's are available. This is a waste…

                                        1 vote
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                                        • bad experience YourFeedbackMatters <yourfeedbackmatters@stubhub.com> Today, 9:26 AM Thank you for your message. If you wish to provide site

                                          bad experience
                                          YourFeedbackMatters <yourfeedbackmatters@stubhub.com>
                                          Today, 9:26 AM
                                          Thank you for your message. If you wish to provide site feedback, please click here.

                                          If you are writing to provide a customer service recommendation, we thank you for taking the time to do so!

                                          All other inquiries should be directed to Customer Service directly via phone (866.788.2482) or click here to reach our chat team for assistance.
                                          KELLY MAYS
                                          yourfeedbackmatters@stubhub.com
                                          I just want to let you know I plan to give a bad review for my bad experience with stub hub last week.I have ordered alot of tickets over the…

                                          4 votes
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                                            1 comment  ·  Admin →
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