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  1. GA seating

    I recently purchased two GA tickets for an upcoming show, listed as row GA row 3, seats 25 and 26. I saw one of these seats being listed for sale and connected with a livechat agent where I was informed that sellers can list any row or seat for GA tickets, despite them all being the same. This is intentionally misleading. There were several other GA tickets that were cheaper and listed without any row or seat number, however I paid more with the understanding that these seats would be better.

    If all GA seats are GA, why does your…

    1 vote
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    • Ridiculous that you removed the "row" filter option. We care more about row than section, actually. Put the ROW filter option back in. Al

      Ridiculous that you removed the "row" filter option. We care more
      about row than section, actually. Put the ROW filter option back in. Also, my seats are in a low row. I want people searching by row to see them at the top! When you filter by best seats, you're showing seats on the side in the nosebleeds ahead of low rows on the baseline. Stupid. I've sat in every damn section in Breslin and ROW MATTERS.
      Makes it tougher to sell my seats. Our goal is to sell tickets, right? And, I want to search by row when buying.…

      1 vote
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      • Please see below--this is a complaint about your website

        This is a complaint about your website, which I feel is designed to incur unexpected fees for your customers. The tickets I was selling have clearly printed on them OBSTRUCTED VIEW. In order to sell them, I uploaded the PDF of the tickets as instructed. I had no way of knowing I also needed to click the "disclosures" button, to then see a list of previously-hidden "disclosure" options, to then click "obstructed view." Nothing on the upload page indicated that this was even an option, and the word "disclosures" does not readily translate into "obstructed view."

        As a brand-new user…

        4 votes
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          1 comment  ·  Admin →
        • Bring the paper checks back.

          Bring the paper checks back as a pyment option.

          1 vote
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          • Stop selling Student Tickets that require a Student ID and are not even in the Student Section

            Stop selling Student Tickets that require a Student ID and are not even in the Student Section

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            • 20% Service Fees are now at 30%

              5-1-2017 Janet Jackson ticket Fees were almost 20%
              11-1-2017 Jeff Dunham and TSO Tickets are about 30% on avg.

              Less then a year .....10% increases.....

              For me Tickets should have a flat fee or a flat percentage rate posted up front so you know what you are buying... It's just simple good honest business. Not at the end like stubhub,,,

              Stubhub knew this at one time...

              I have found and compared 4 other ticket re-sellers that offered a better price then stubhub. Some by a little others by 15% and more...
              They also are more upfront with the service fees…

              1 vote
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              • Selling 2 Piggyback Seats is Needed

                Please allow sellers to sell 2 piggyback seats. Please understand that most season ticket holders want to just attend their games and if they can't, just sell their tickets for the value that they paid them for. If you force sellers to sell their two piggyback tickets individually, there is a risk that only one ticket will be sold, leaving the remaining seat left vacant. Most sellers would rather attend the game and not sell the tickets at all than lose the value of the other vacant seat. Also, most sellers do not want to attend the game by theirselves,…

                6 votes
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                • Better customer care!!!!

                  Stop screwing people over! They pay high prices for tickets and dont always recieve them. Stop blaming it on the app development or the seller upload and take care of your customers that are trusting you!

                  3 votes
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                  • More Realistic "Available Date" for Mobile Tickets

                    Currently, for tickets I have IN HAND it says to Buyer that they will be available on April 9th, 2018 for a game on April 10th, 2018.... when they can be sent immediately. This is not accurate or compelling for a Buyer when they see that.

                    3 votes
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                    • Improve mobile ticket sales

                      Improve process for mobile ticket sales to allow seller to handle entire transfer and confirmation process via a mobile device

                      3 votes
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                      • Search Logic for concerts/shows doesn't list all venues in local area

                        I noticed that there has been a recent change to the search logic when entering the name of an event in the search bar "events, artists, teams, venues" which in my opinion is not beneficial to buyers and sellers.

                        When searching for a show/concert, only the venue in the closest city is listed, versus all venues in a geographical area. For example, although we live a few miles closer to SF, the same concert/show appearing in San Jose, North Bay or other NCAL cities won't be displayed. For sellers this change substantially reduces the exposure of ones listing to a…

                        1 vote
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                        • a way to log into it that didn't require a verification code every time.

                          Every time I log into Stubhub from my home computer I have to get a verification code emailed to me. (I can't use the text because the phone number I have on my account is a land line and I want it to stay that way. I asked about adding a cell phone as a second number but can't) Most businesses have you check a box if it is a trusted computer and you only have to get the verification code once or at least once every few months. I can log in a minute after having logged in and…

                          1 vote
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                          • Penalties must work both ways? Stub Hub must accept responsibility

                            Hi,
                            I am furious over Stub hub not taking responsibility for not delivering tickets on their end and therefore not guaranteeing me the sale for game Order#218417496 . This order along with ORDER #218422169 was filled on 9/14, I responded immediately the same evening after receiving an email stating I needed to deliver the tickets and action was needed. 2 people assured me the evening of the 14th I don't need to do anything, stubhub does it since my flash seats account is now linked to stub hub. Thus, when I list Vegas seats, stub hub automatically brings me to…

                            1 vote
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                            • buyer protection

                              I was ripped off - my fault but I am going to hesitate buying from stub hub again after paying $200 more for tickets readily available from the Fox Theatre.

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                              • Need a flag/check box for Colorado State Football Tickets with New Belgium Porch Pass

                                Are you guys going to set up a flag or catagory for VIP areas for Colorado State football home games?
                                The New Belgium Porch is a hot hot ticket and it would be very helpful if there was a check box for this!

                                The New Belgium Porch passes are connected to the actual tickets and have a red band on them that mark them as a pass.

                                Seems like you could add this to 'Ticket Features' list.

                                3 votes
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                                • Terrible Customer Service - Preventing Feedback from Customers - Really you have a limit on what a customer can give?

                                  WOW - never saw a site limit the # of feedback items a person can give or vote on.
                                  I can provide 15 items of feedback in this section and 9 in another. And, they say I don't get my vote back until an issue is closed,

                                  Yep - never close any issues and you can stop feedback.

                                  Pretty poor!!!!!!!

                                  1 vote
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                                  • Hi StubHub engineers… I am a SF Giants Season Ticket holder, and sell many games/year on your site. It would MOST helpful for we sellers to

                                    Hi StubHub engineers…

                                    I am a SF Giants Season Ticket holder, and sell many games/year on your site. It would MOST helpful for we sellers to save our seat preferences and descriptions for future sales. It is tedious, and a waste of time to continue to choose the same options in the drop down menu over and over again, when selling.

                                    Your offer pre-loaded preferences, but they are not helpful, or correct for my seats. Why can’t we have a “save “ option, as you already have?
                                    I just want to customize it…. And one click it to set up…

                                    1 vote
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                                    • 1 vote
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                                      • Refund customers retail price for tickets if the site has an error and deletes their posting without any record of it being posted.

                                        My listing was deleted and showed no record of being listed besides the original email I received. I lost 2 weeks of listing time and now have to short sale my tickets. This was all due to stubhubs website. My other listings along with this one were fine so I had no reason to double check. They should refund at retail price since we trust them to list our tickets reliably.

                                        1 vote
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                                        • Ability to see and compare similar listings

                                          For 5 years I have always clicked "get more pricing infomation" and received a screen that allowed me to search seller prices by section throughout Wrigley Field. Last evening I started receiving a message that the screen did not exist-message says "https://sell.undefined.com"

                                          Has a change been made or is there a technical issue? When and how would I have been notified that this change was being implemented? I have found your 'pricing wheel" and associated pricing recommendations to be inadequate for securing appropriate prices for my tickets. How can I access individual prices for my section so I…

                                          1 vote
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