notify the seller when the tickets are delivered and how long it will take for payment
I have been lied to. I have not received my payment for a ticket sale from over two months ago. It is a Paypal issue. I requested a check and payment was made to a Paypal account that I don't have. I've been told by a supervisor that I would be paid including the commission for my trouble, after four calls and over 2 hours of haggling. I have now continued to get additional phone calls and emails reneging on agreement and directing me to Paypal. I am appalled by the lack of integrity from StubHub! Read the notes in my file.
I gave you US Open tickets via LMS on a Saturday. They sold on your site a few hours later. You took 15% (you're welcome). The buyer presumably: 1) paid on your site via credit card and 2) picked up the tickets the very next morning (Sunday).
It is now Wed morning and you are still holding on to the proceeds. Why?? Waaaaay too slow, guys.
Why is it so hard to tell after your tickets have been sold and delivered when you will get paid. It should be intuitive on your web site how to find this info.
Allow sellers the ability to track their checks so they know when they will receive their money.
Give sellers some idea of when/how their payment is processing. It doesn't even show up as a pending transaction for almost a week aftr the sale is complete and the tickets have been delivered.
It's been over a month since I sold my tickets and still no payment. I've called twice and still no payment. Why?
Why does it take so long to receive my money for the tickets I sold?!?!?!?!?!?!?
Pay sellers SOONER than 7 days - when tickets to the purchased event have been confirmed as received by the buyer. Why does the seller have to wauit seven (7) days to get his/her money????
I think this is a component of Stubhub management that could stand some review for improvement. Fedex Tracking will show that the tickets you sold were received, then you get emails from email@example.com that are SO out of touch with reality, it's laughable. This happens all the time. An example is you may see your tickets were delivered and there's a very significant delay from that time until Stubhub sends the first email even acknowledging deliver. You may email something like "When will you start to process the check?" and a typical response from Confirmation is "Good news. After looking into your Order number, we have found that you have sold your tickets!"
It's understandable that they be conservative in check delivery estimates but they seem unduly long, exacerbated by the above out-of-sync delay. It's so bad it's tantamount to a non-notification because it serves to annoy you. On the other hand, my experience is the Stubhub checks arrive a lot earlier than their estimates. I will be a future Stubhub seller and buyer.
Emily, You should be receiving an email within 48 hours of your tickets being delivered advising your payment has been processed and when to expect it. Check your junk folders as you may want to add our email to your address book. If you're not receiving the email, let us know by sending an email to firstname.lastname@example.org and we'll look into it. Thanks!
John Farrington commented
That is $308,210.80 a year if they continually roll that $5mil in and out all year - on interest on money that is not theirs that they are sitting on...
John Farrington commented
It is also annoying that on top of the flat charge of 15%, they hold onto the money and earn interest on it. Payment is immediate from the buyer. That money sits in StubHub's accounts, earning interest, for weeks until payment is made to the seller. To normal people, this seems insignificant. However, think of this: if they hold onto $5million for a week in an account at say 6% interest, that is $5769.23 in interest that THEY ARE EARNING ON MONEY THAT IS NOT THEIRS IN THE FIRST PLACE!
It doesn't reflect the confirmation, the fed-ex in-transit (though fed-ex shows it) or the delivery until the following day. I have no idea when/if I'm getting paid.